CEA Webinar-Customer Service
- Understanding the communication process
- Create better customer care
- Identify external and internal customers
- Develop a positive approach to dealing with customer
- How to effectively respond to customers
- Develop Repeat Relationships
Approved for 1.5 HRCI Credit. The use of this seal confirms that this activity has met HR Certification Institute’s (HRCI) criteria for recertification pre-approval.
Approved for 1.5 SHRM Credit. CEA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCP.