Cal Coastal SBDCServing Monterey and San Benito Counties.
Helping Your Business Start, Grow and Succeed

CEA Webinar-Customer Service

Thursday, August 11, 2022 - 12:00pm to 1:30pm
Free for businesses in Monterey County
Customer service is receiving a great deal of attention in almost every business and industry. The purpose of this training is to measure and increase customer service performance in both employees and managers. Discover why customers stop doing business with a company. Learn how to increase customer loyalty in your company. In this Customer Service program you will learn:

Learning Objectives:

  • Understanding the communication process
  • Create better customer care
  • Identify external and internal customers
  • Develop a positive approach to dealing with customer
  • How to effectively respond to customers
  • Develop Repeat Relationships

 Sponsored by:

   Approved for 1.5 HRCI Credit. The use of this seal confirms that this activity has met HR Certification Institute’s (HRCI) criteria for recertification pre-approval.

  Approved for 1.5 SHRM Credit.  CEA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCP. 

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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration and a Grant with the Governor’s Office of Business and Economic Development. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA or the Governor’s Office of Business and Economic Development. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the California SBDC closest to you.