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SCORE Live Webinars presents:
In this session, FedEx Services Marketing Director Michelle Hoang and FedEx Dataworks Product Director Brady Marchione share their expertise on the common reasons customers abandon carts and simple, strategic changes you can make – including user experience tips, returns solutions and more – to help you reduce your abandonment rate and convert potential buyers into completed orders.
Michelle Hoang is a Marketing Director for FedEx Services, supporting US E-Commerce, Small and Medium Business, Returns Solutions and FedEx Retail Lines of Business. The extensive experience gained over her 19-year FedEx career – from strategy to sales, marketing, and operations – gives Michelle deep expertise and commitment to connecting customer needs to the latest transportation and logistics solutions.
Brady Marchione is a Managing Director of Product for FedEx Dataworks, responsible for strategic direction, vision, and execution of supply chain technology products that help merchants succeed in today’s competitive commerce environment.
Driven by a passion for solving retail and brand challenges to deliver engaging consumer experiences, Brady has ten years of supply chain, strategy, and product experience with FedEx. Her point of view on e-commerce fulfillment, returns, and customer enablement can be invaluable to growth-minded merchants.
Sponsored by FedEx